Tuesday, June 19, 2012


CLEVELAND, June 19, 2012Smart Business awarded Ambiance with one of its top honors at the 2012 World Class Customer Service Awards. Ambiance is one of only four companies, and the only retailer, to be honored all six years the awards have been handed out. This year, Smart Business named Ambiance “Best Experience.”

(Clockwise from top left) Ambiance District Manager Karen Schutz,
President Jennifer Downey, VP Henry Keiluhn, Director of Marketing
Katherine Schneider and Cuyahoga Falls store manager Kimberly Burge. 

Smart Business held its annual World Class Customer Service Awards on Thursday, June 7th. The magazine recognizes businesses that excel at raising the bar for customer service at this prestigious event, held at Executive Caterers at Landerhaven. Award winners for 2012 included The Ritz Carlton Hotel, Moen, Inc, Shamrock Companies, and Ambiance, the Store for Lovers.

“The key to world-class customer service is the ability of a company to train its employees to provide consistent, client-focused service,” stated Dustin Klein, editor of Smart Business.

“Ambiance takes training very seriously, and its systems for training are the real key to its success,” Klein continued. “The concept of world-class customer service is introduced to new associates immediately upon hire and after a rigorous training process, they are expected to deliver the company’s 13 mandatory service standards and embrace its ‘Think Like a Customer’ mantra.”

“We are so thrilled to be recognized for our exceptional customer service training systems,” beamed Ambiance President Jennifer Downey.  “We believe that every couple is entitled to a fulfilling love life, and we develop our training programs to ensure the most attentive, compassionate experience to every customer who walks in our door,” she stated. “As the president of this company, I want to tell you how proud I am of our staff at the stores and Support Center. They are the reason that Ambiance continues to be recognized for its World Class Customer Service.”

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